Contact Us

This page explains how to contact Non Gamstop Casinos, what we can help with and what we can't. We are an independent review site. We don't run any casino, hold anyone's account or handle payments. That shapes which messages we can act on.

You can reach the editorial team through the contact form or the contact details shown on this page by the site, if one is displayed. We haven't published a phone number or a live chat service, and we don't answer by those routes. Please don't send passwords, card numbers or identity documents to us under any circumstances.

What you can contact us about

• Factual corrections: a bonus figure, wagering condition, payment method or licence detail on one of our reviews that looks out of date or wrong.
• Review feedback: something a review left out that would have helped you decide, or a section that was unclear.
• Your experience with a listed casino: we read these and may use them to prompt a re-check of the casino's terms. We can't verify individual cases, so they never change a ranking on their own.
• Partnership or editorial enquiries: please be aware that commission does not buy position in our rankings.
• Site problems: broken links, display errors or content that won't load.

What we can't do for you

Because we only review casinos, we have no power over how they treat customers. In particular, we can't:

• release a delayed withdrawal or reverse a decision on a bonus;
• reset a casino password or unlock a closed account;
• act as a mediator or guarantee any outcome in a dispute;
• confirm whether a particular casino will accept you, or whether a payment method will work on your account.

For account problems, start with the casino's own customer support and keep copies of your messages, screenshots and transaction records. Ask for the complaints procedure in writing. Many Curaçao-licensed operators publish one in their terms, and the outcome and any escalation route depend on that operator and its licence, not on us. Read the site's Terms and Conditions for how we treat the content here.

How to write a message we can act on

1. Name the page and the casino you are writing about.
2. Quote the exact statement you think is wrong or unclear.
3. Tell us what you believe is correct and where you saw it, such as the casino's own terms page.
4. Give the date you checked, because bonus terms change often.
5. Leave out personal financial and identity details.

We can't promise a reply to every message, or a set response time, as none has been published. Corrections backed by a source on the casino's own website are the easiest for us to verify and are looked at first.

How we handle corrections

When a reader flags an error, we compare it against the casino's current published terms. If the casino's terms confirm the problem, we update the review and the page's updated date changes. If we can't confirm it, we leave the text as it is and may add a note that advertised terms differ from what customers report. We separate three things: confirmed information, casino advertising and unresolved questions. Our approach to listing and ranking is described on the About Us page, and our full list of reviewed sites is on our top-rated non GamStop casino list.

If gambling is causing you problems

Please don't wait for a reply from us if gambling is hurting you or someone close to you. Support is available straight away:

• GamCare: confidential support through the National Gambling Helpline on 0808 8020 133, plus online chat.
• GAMSTOP: a free service that lets you self-exclude from online gambling companies licensed in Great Britain. Casinos outside that system don't take part, so signing up there won't block them. Blocking software and the limit tools offered by operators can help alongside it.

Gambling is for adults aged 18 and over, and it should never be treated as income or a way of solving money worries. Our Responsible Gambling page covers deposit and loss limits, self-exclusion and other tools in more detail.

Where to go for what

This page was last fact-checked on 1 October 2026.